911

When Seconds Count... 9-1-1 is the number to call for a response from:

• Police
• Fire
• Ambulance

9-1-1 ... How Do I Use It?

Remain calm. Speak clearly. Provide the call taker with the following information:

• What is happening?
• Where is the location?
• Your address, nearest cross street and name.
• The phone number from which you are calling.

Please be willing to remain on the telephone to provide additional information which may be needed.

Call 9-1-1 When ...

• Someone being beaten
• Someone stealing
• A robbery/burglary
• Stranger talking to children
• Stranger breaking a window
• Stranger in neighbourhood
• Sound of breaking glass
• Person screaming for help
• Loud explosion or gunshots
• Noises outside your house
• Person who is hurt
• Motor vehicle accident
• Smoke coming from a building
• When Someone Is Sick

Do NOT Call 9-1-1 When ...

• Nuisance complaints
• Barking dogs
• Kitten in a tree
• Abandoned automobiles
• Directions
• For Medical Advice
• Speak to an officer
• Speak to a fireman
• Request for non-criminal information
• Police administration matters
• General information

9-1-1 ... Remember

9-1-1 is only a telephone number. A quick response depends upon the vital information which you provide about what is happening, its location, and how well your residence and driveway is marked.

Can you be found in an emergency? Is your house number visible?

The 9-1-1 call takers use your physical address - your house number and street name - as their primary location tool in Durham Region. The proper display of your house number is very important so that the POLICE, FIRE or AMBULANCE service can find you. Help us to help you!

Here are a few things to think about.

• Can your house number be seen from the road?
• If your address is on your mailbox, can it be seen?
• Is it obvious which mail box goes with which house or is it in a group?
• Can your house number be seen at night?
• If you live in a rural area is your "MUNICIPAL NUMBER" visible from the road?

IMPORTANT: In an emergency you cannot expect to be found if you simply tell them, "the white house with the blue shutters after the big pine tree."

"Save precious seconds, show us your numbers."

Don't hesitate to call 9-1-1.

The 9-1-1 system was created to make it easy to request Police, Fire or Ambulance. But for information or calls of general enquiry, please refer to the numbers listed below.

Administration Phone Numbers:

Police:

Fire:

Ambulance: