The City recognizes the importance of public input and welcomes this valuable form of feedback. The Complaint Management and Resolution Policy provides the public with an avenue for submitting complaints and provides City staff with consistent practices for handling complaints about City programs, facilities, services and staff.
What is a complaint? |
A complaint can be made if you are unhappy with the delivery of City services, or if you did not have a positive experience. The complaint may include the service itself; actions/lack of actions by an employee; or an issue with a policy, program, process or procedure. It is important to remember that a complaint is different from a request for service, feedback, compliment or suggestion. For these please contact Service Oshawa. Examples of complaints include:
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Submit a complaint |
If you are unsure about whether your concern should be addressed through this complaint process please first contact Service Oshawa. This allows most issues to be resolved quickly. If you are still not satisfied with how your concern has been handled, please submit a complaint via our Complaint Management and Resolution form. This form can be submitted using one of the following methods: |
How long will it take to resolve a complaint |
The City will provide a final response to the complaint within 20 business days. In exceptional circumstances if this timeframe cannot be met, the City will keep you informed of the status. If you are not happy with the outcome of the complaint process, or you feel like it was not handled correctly, you may contact the Ontario Ombudsman for further assistance. |