COVID-19 Information & Updates

Service Oshawa 

All essential municipal services continue to be offered. Community members can continue to do business with the City online or over the phone. Residents can submit many common requests and report issues through Service Oshawa online. Additional online applications and payment options are available through our online services. 

Service Oshawa continues to be available to customers via phone, email and live chat during their regular hours, 8:30 a.m. to 4:30 p.m. Monday through Friday on business days and can be contacted by live chat, phone at 905-436-3311 or email at [email protected].

Visit Oshawa.ca/CouncilMembers to contact Members of Council.

City Amenities

City trails and play structures remain open to the public. Users are reminded to follow health authority guidelines and government orders. Please remember to ensure you and your family practice physical distancing from people outside your household, avoid touching your face, wash your hands after using park equipment, and adhere to posted signage.

City Hall

Oshawa City Hall is closed to the public until further notice. 

City Facilities, Arenas, Indoor Pools and Fitness Centres

As a result of the provincial orders, City recreation facilities are closed until further notice. This includes bookings for City arenas, indoor pools and fitness centres.

All bookings and permits will be cancelled for the duration of the closure. Refunds will be issued for all bookings and leisure admissions. Refunds will be issued for all permit holders without penalty during this closure and membership holders will be compensated accordingly for the duration of the closure.

For information related to registration, membership, rentals and facility permits view our frequently asked questions webpage.

Oshawa Animal Services

Oshawa Animal Services continues to offer virtual pet adoptions online. The virtual adoption process includes a review of the available animals online by the potential adopter, the submission of the applicable form, a phone interview with O.A.S. staff and then, once approved, the arrangement of safe pick up and secure online payment. Animals adopted through O.A.S. include spay/neuter, vaccinations, flea treatment, deworming, microchipping, rabies vaccine and four weeks pet insurance. To learn how to apply to adopt an animal, visit the City’s Adoption webpage.

For further information, to report a lost/found pet or licensing services via telephone contact Service Oshawa at 905-436-3311 or view Service Oshawa online options.

The following animal related services continue to be offered by Municipal Law Enforcement:

• Pick up of sick/injured/aggressive domestic animals and wildlife
• Aggressive animals
• Dogs running at large
• Dog bite investigations
• Pick up of confined stray animals
• Pick up of diseased wildlife and stray animals

Oshawa Executive Airport Terminal Building

Currently, the Oshawa Executive Airport Terminal building is closed to the public. The Regional municipalities, including the City of Oshawa, are following recommendations provided by Durham Region Health Department, the Province of Ontario and the Federal Government.

Waste Collection

The four-bag limit for bi-weekly garbage collection in Oshawa is in effect. Each bag placed at the curb beyond the four-bag limit must have a bag tag attached for pickup. Contactless options for purchasing bag tags are now available at www.oshawa.ca/waste. We encourage residents to continue to practice waste reduction by utilizing their blue boxes and green bins. 

The Region of Durham’s Region Waste Management facility located at 1640 Ritson Road North remains open but will only accept debit and credit card payments (no cash).  

Fire Services

Oshawa’s fire stations have been closed to the public to protect our first responders, but Oshawa Fire Services continues to stand ready to respond to fire emergencies.

Licensing – Business, Taxi and Animal 

Business, taxi and animal licences due to expire have been extended to until further notice to allow individuals and businesses more time to submit and process these applications.

Marriage Licences and Civil Marriage Ceremonies

Civil marriages will not be offered at City Hall until further notice. To learn more, call Service Oshawa at 905-436-3311 or visit www.oshawa.ca/getmarried.

City Council and Standing Committee meetings will continue to take place electronically. Community members are encouraged to watch online at www.oshawa.ca/webcasts. 

View Upcoming Council and Standing Committee meetings as per the Council approved schedule.  

Additionally, at the upcoming Council and Standing Committee meetings, delegations will be permitted electronically through remote electronic access provided the request relates to an item on the published agenda and is received by City Clerk Services a minimum of two business days prior to the meeting in order to arrange for technology testing. Due to the technology and testing required, delegation requests received after this deadline will not be permitted. City Clerks Services can be contacted by email at [email protected] or telephone 905-436-3311.

To receive email notifications of Council and Standing Committee meetings, visit www.oshawa.ca/subscribe. 

If you have a smartphone, download the COVID Alert app.  

COVID-19 Vaccination Clinics

Durham residents over the age of 70 and those identified as priority groups can register for COVID-19 vaccine appointments. Clinics are available by appointment only – no walk-ins will be accepted. Durham Health has advised that the vaccine is in short supply and for the latest updates, including appointment availability, continue to check the following websites daily:

Vaccination site located at Durham College/Ontario Tech University Campus Ice Centre: visit covidvaccine.lh.ca or call 905-721-4828.

• Vaccination sites in other Durham Region municipalities: visit durham.ca/Vaccineappointment or call 1-888-444-5113.
• Please be advised that call volumes are very high at this time. For more information and the latest updates, visit durham.ca/covidvaccines.

Community members concerned about their health are asked to seek clinical assessment using one of these four options:

1. Complete an online self-assessment.
2. Contact Durham Health Connection Line 905-668-2020 or 1-800-841-2729.
3. Contact Telehealth Ontario at 1-866-797-0000.
4. Contact your primary care provider by phone.

Additional resources

As per provincial orders, individuals are required to wear a mask or face covering in the indoor areas of businesses or organizations that are open. Wearing a mask or face covering is now recommended outdoors when you can't physically distance more than two metres.

The Durham Region Health Department has provided instructions to ensure the mandatory use of non-medical masks or face coverings:

• Tips for choosing a proper non-medical face mask or face covering
• How to keep safe while using your non-medical face mask or face covering

Additional information regarding non-medical face masks and face coverings is available on the Region of Durham’s COVID-19 Update webpage. 

Any inquiries about mask requirements can be directed to the Durham Region Health Department. 

The Province of Ontario has enacted a Provincial emergency and stay-at-home order along with further restrictions to help stop the spread of COVID-19 that went into effect Thursday, April 8 at 12:01 a.m. In addition, the province is also strengthening public health and workplace safety measures under the province-wide emergency brake shutdown.

Under the province-wide shutdown, widescale measures and stringent restrictions are in place for at least four weeks to address rapidly escalating conditions, including the spread of variants of concern. For a full list of changes and for more information, visit the Ontario Government’s COVID-19 shutdown webpage.

Ontario Protecting Consumers from Price Gouging

Consumers can report an individual who is price gouging by filing a complaint at 1-800-889-9768 between 8:30 a.m. and 5:00 p.m. 

On March 24, Regional Chair and Chief Executive Officer, John Henry declared a State of Emergency in the Region of Durham in accordance with the Emergency Management By-law.

For the most up-to-date public information about COVID-19 in Durham Region, refer to www.durham.ca/NovelCoronavirus.

Masks

The Durham Region Health Department has issued instructions to ensure the mandatory use of non-medical masks or face coverings within most public and enclosed indoor spaces. 

Non-medical masks or face coverings are mandatory for all community members within most public and enclosed indoor spaces, with the exception of those who have health, respiratory and sensory issues; various disabilities; are unable to remove the mask without assistance; children under the age of two; or, other valid reasons.

The Health Department has created resources to aid the community in safely using a non-medical mask or face covering:

• Tips for choosing a proper non-medical face mask or face covering
• How to keep safe while using your non-medical face mask or face covering

Additional information regarding non-medical face masks and face coverings is available on the Region of Durham’s COVID-19 Update webpage. 

Any inquiries or reports about public establishments not ensuring masks are worn can be directed to the Durham Region Health Department.

Durham Regional Police Service (D.R.P.S.)

For concerns about gatherings beyond allowable limits on private property, residents can now report the situation on www.drps.ca under Online Services - Community Concern, or call the D.R.P.S. non-emergency line at 1-888-579-1520, ext. 0 or email [email protected]. 

Region of Durham Health Department

To report a non-compliant business including restaurants, food facilities, gyms, grocery stores, personal services setting (including but not limited to hair salons, spas, tattoo and aesthetics), call the Durham Health Connection Line at 905-668-2020 or 1-800-841-2729, or complete the online complaint form. 

Oshawa Municipal Law Enforcement and Licensing Services 

For concerns related to the use of masks, apartment buildings and concerns at businesses other than those noted above as well as gatherings on public property please contact  Service Oshawa.

What you can expect:

• You will be required to provide:
  • Your name, address and phone number (information about a complainant is confidential)
  • The address of the property with the violation
  • Details about the concern

• Anonymous complaints will not be investigated
• The complaint will be sent to Municipal Law Enforcement for investigation and response

Stop the Spread Business Information Line

Anyone seeking clarification whether a situation falls under the non-compliance orders can call the Stop the Spread Business Information Line at 1-888-444-3659. Assistance is available Monday to Sunday, from 8:30 a.m. - 5:00 p.m.