Registration Software
Participants of City of Oshawa recreation and Oshawa Senior Community Centres programs will have a more user friendly way to access and register for programs and services.
Notice of Upcoming Service Disruption
April 11
- Online registration will be unavailable
- In-person registrations, facility rentals, contract changes, membership sales and account changes may still be completed at recreation facilities during regular operation hours.
Between April 12-24 we will be unable to process in-person and online:
- Program registrations
- Facility rentals and contract changes
- Membership sales and account changes
Frequently Asked Questions
| What will I need to sign up for programs online? |
| To register online for a program or service with activeOshawa or the Oshawa Senior Community Centres you will require an email address which you will use to login, your full address, telephone number and names and birth dates of all members to be entered on the account. |
| I don't have email. Can I still register online? |
| To register for an activeOshawa or the Oshawa Senior Community Centres program you must have an email address to access your account online. Alternatively, registrations will still be accepted in person at any recreational facility or OSCC 55+ branch. |
| Can I still register in-person? |
| While we are moving to the new online registration software we will be accepting registrations at the location that the program will take place at.
Once the new online registration software is installed, customers will still have the option to register for programs in person or online. |
| How do I get started? |
| You will be able to access your account on our online portal starting April 23, 2019. Your email address will now become your login I.D. and you will get to create your own password. Please stop by any of our City of Oshawa recreation facilities, Service Oshawa or Oshawa Senior Community Centres branches to verify and update your account information. |
| It is past April 26 and I did not receive an email to reset my account password. What should I do? |
| Please call Service Oshawa at 905-436-3311 or the Oshawa Senior Community Centres (OSCC 55+) at 905-576-6712 or stop by a recreation facility or OSCC 55+ branch. |
| What if I have a credit or outstanding balance on my account? Can I use it? |
| Yes, credit and balances on accounts will be transferred over. |
| Why change to a new registration software? |
| Our old registration system was in place for over 20 years. With evolving program offerings and pass types though activeOshawa and the Oshawa Senior Community Centres, our programs and services outgrew the functionality of the registration system. The new software provides more flexibility and functionality moving forward to ensure ease-of-use for online registration. |
| Why this software? |
| The IntelliLeisure™ software was selected following a thorough procurement process for its ability to support current and future needs of Oshawa's residents. The program will provide increased versatility and better navigation to enhance the customer experience. The new online registration software is also adaptable to incorporate technological advancements in the future. |
| Will my activeOshawa or Oshawa Senior Community Centres account work in the new system on April 24? |
| activeOshawa or OSCC 55+ customers who have registered in a program within the past year will have their account information transferred over. Customers can begin to make in-person transactions on their accounts at recreation facilities and OSCC 55+ branches on April 24, online transactions will not be able to be done until April 23. |
| What if use both activeOshawa and Oshawa Senior Community Centres programs? Do I need two accounts? |
|
You will only need one account login. The accounts will operate individually but will use the same login (email & password) information. For example if a person wishes to access an activeOshawa program they will login. If they are also interested in registering for an Oshawa Senior Community Centres program they will visit their website and use the same login information to sign up for their program. |
| How do I update my payment info? |
| In the transition to the new software, for security reasons we were not able to transfer pre-authorized payments. To update your payment details after April 24 please contact Service Oshawa or visit any of our City of Oshawa recreation facilities or Oshawa Senior Community Centres branches. |
| Can children be on two different accounts? |
| Yes, each child will have their own client record that can then be attached to parent accounts. |
| How do I use it? |
|
Beginning on April 24, you will be able to easily browse and register for programs through the online registration portals register.oshawa.ca or register.oscc.ca. Search by category, age group, or course id# and simply follow the instructions as you go! |
For any additional questions please send an email to activeOshawa or Oshawa Senior Community Centres.