Application Portal

Set up your Oshawa Application Portal account

Application set up process

Follow these steps	Example
Step 1 - Sign in if you already have an account. If you need to create one, select "Sign up now".
Step 2 - Enter your email and select the "send verification code" button.
Step 3 - Look in your inbox for an email from "Microsoft on behalf of City of Oshawa (msonlineservicesteam@microsoftonline.com)" This email will contain your code .
Step 4 - Enter this code, and select the "Verify code" button.
Step 5 - Enter your new Password and confirm the password then check the box for “I Agree” to the terms of use and select “Create”.
Step 6 - The next step will verify your email.  Select “Send verification Code”. Then select "Continue" to take you to the Application Portal to complete the process of registering for an account .
Step 7 - Complete all required fields (e.g. full name, contact number) and save your information. Congratulations! Your account has been successfully created and you will now see the homepage.
Step 8 - Select "Portal Home" to go to the homepage to begin your application process.
Step 9 - From the Portal homepage submit applications, review statuses, request inspections for building permits, and search for properties.

If you have concerns creating an account, contact Service Oshawa.

1. On the Sign In page, select “Forgot your password?”
2. Enter your email address for your account.
3. Select “Continue”

Follow the instructions to reset your password.

View all applications and permits that you have already submitted using the application portal by:

1. Sign in, then select “My Items” - The applications and permits are listed in separate sections.
2. To see all your items, select “Expand All”
3. To see only specific applications, select the appropriate application heading.
4. Select the Application number of the application you wish to see.
5. Select any item using the "Application Number" to view the status and details about the application.

Only registered portal users associated as a contact to an application can view, upload or download from your application.

1. Ensure the individual is registered as a portal user.
2. Sign in to our application portal and select "My Items"
3. From here you can expand the type of application you would like to see.
4. Press the Share button - found under your application reference number.
5. A new page will open, select "Add New Shared Contact"
6. Enter the email address of the registered user.

1. Sign in to our application portal and select "My Items"
2. From here you can expand the type of application you would like to see.
3. Press the Share button - found under your application reference number.
4. A new page will open, select “Unshare All” to remove all shared contacts, or select the X beside the appropriate contact name.

If you've changed your email address but already have an existing Oshawa Application Portal account,
follow these steps to ensure your account and linked information are updated:

1. Create a new account with your new email address by visiting the Oshawa Application Portal website.
2. Let us know of the account update by emailing Request Support with the following:
• Your old email address
• Your new email address
• Your name and any other relevant account details
3. Once Oshawa staff receive your details, they will use CityView to locate any permits or applications associated
   with your old email account. They will then re-link these permits and applications to your new account

By completing these steps, your account and associated records will reflect your new email address. 

If your application was submitted to the City prior to December 2, 2024, you will need to create a portal account, first. Once you’ve created your portal account, then provide your account name and your application / license number to your current staff contact at the City of Oshawa, who will then link your existing application / license to your portal account. This will enable you to see it or check the status once logged in to the application portal. 

A variety of application types available are available on Oshawa Application Portal. 

• Building Permits
• Certified Model house plans
• Community Improvement Plan (C.I.P) grant applications
• Exemptions
• Fire Permits and requests
• Housing Permits and Licences
  • Residential rental housing
  • Short-term rental
  • Lodging house
  • Two unit house
  • Group home
• Licences to serve and/or sell alcohol
• Municipal consent
• Pet licences
• Consent
• Draft plan of condominium or subdivision
• Planning applications
  • Site plan approval
  • Official Plan amendment
  • Pre-consultation
  • Removal of Part Lot Control
  • Removal of Holding symbol
  • Zoning By-law amendment
• Search of Records
• Sign permits (temporary and permanent
• Site alteration permits

View all of applications and permits previously submitted in the application portal by:

1. Signing in, then select “My Items”.  Applications and permits are listed in separate sections.
2. Select “Expand All”.
3. To view specific applications, select the appropriate application heading.
4. Select the reference number of your application.
5. Select any of your items by choosing the "Application Number" and the system will show you the current status and details about the application.

Check the status of an application:

1. Sign in to our application portal and select "My Items".
2. From here select the type of application you would like to see.

Any applications that has been submitted will be listed with the application number, status, and date created. Select an application to view more details.

• Is your Oshawa Application Portal account a “contact” on the application for which you are searching? If your Oshawa Application Portal account is not a contact on the application, your privileges are restricted to viewing the application summary. If you believe you should be listed on the application, please contact the Primary Contractor or Property Owner. You may be asked to provide documentation to be added to the application.
• Was your application formally submitted? Please ensure the submit button was selected at the end of the “Review & Submit” tab and the Submitted tab is completed.

You must submit and upload the required documents to support your application.

The following file formats will be accepted to create a new application:

• .PDF (Adobe or Acrobat)

• .JPG (photo or image)

• .XLSX (Microsoft Excel)

Please note:

• Files in zip format will NOT be accepted.
• Submitted documents and images must be less than 100MB.
• All files must be unsecured and not password protected.
• Please provide file names that correspond to the type of document to help staff identify each file. 

For example:

• For Building Permit Applications:
  • Application Form.pdf
  • Owners Authorization Form.pdf
  • Architectural Drawings.pdf

• For Planning Applications:
  • Application Form.pdf
  • Site Plan.pdf
  • Noise Study.pdf

1. Sign in to our application portal and select "My Items".
2. From here you can expand the type of application you would like to see. Select the appropriate application.
3. Select "Upload Submittals" to upload documents related to the specific application.

Applications created through our Portal can be saved while in process and submitted later.  “Save Application for Later” will appear at every step of the application process at the bottom of the page. The applicant will be promoted with a confirmation message before saving the application for later. Once confirmed, all application information and any documents will be saved in the Portal Document Repository. Saved applications will get a temporary reference number until the application is submitted.

Applicants can find any saved applications in “My Items” on Portal. Ensure "Show All" is selected at the top right of your application list. By selecting “Resume this Application”, applicants can add information from where they left off. The options to save the application again or submit it will still be available.

Applicants have the option to discard any applications saved for later from "My Items" by using "Discard Application." Selecting this will prompt the user with a confirmation message. Once confirmed, the record is cancelled, and all saved documents will be deleted from the Portal Repository.

Saved applications will automatically expire after 30 days. The applicant will be sent a message before their application will expire, reminding them that their application will expire, and their data will be lost.

To check the status of an application:

1. Sign in to our application portal and select "My Items".
2. Expand the type of application you would like to see.

Any submitted applications will be listed with the application number, status, and date created. Select any application to see more details.

To request an inspection of your existing permit:

• Sign into our application portal and select 'My Items'.
• Expand the type of application of interest.
• Select the "Application Number" to expand and view details.
• Scroll to "Documents & Images" to view downloadable documents.

If you don't see a 'Request Inspection' button under your permit in 'My Items', please contact us at 905-436-3311.