Operating Standards
Vehicle-for-Hire By-law 31-2022 details the operating standards for each type of Vehicle-for-Hire.
Examples of operating standards include:
- Transportation Network Company drivers cannot pick up passengers at taxi stands or accept street hails;
- Vehicles older than 10 years cannot be used as a Vehicle-for-Hire;
- Drivers driving accessible vehicles must provide priority service to people using wheelchairs, regardless of prior requests for service;
- Taxicab drivers must follow specific rules for the use of their meters;
- Taxicab Owners must affix City plates to their vehicles
- Transportation Network Companies must screen their drivers annually;
- Designated Driver Brokers must maintain records following the City’s specific requirements in the By-law.
Please refer to Vehicle-for-Hire By-law 31-2022 for a complete list of operating standards.
If you have any comments or concerns related to Accessible Taxicab services, please email Licensing Services with the following information:
- Your contact information for follow up, including your name, phone number, and email
- Any relevant information about the vehicle and your trip, such as plate number, the date and time of your trip or service delay, etc.
- Any other relevant comments about the concern
Encouraging the Supply of Accessible Taxicabs
The City of Oshawa, along with several neighbouring municipalities have approved an intermunicipal exemption that allows accessible taxicabs licensed in any Durham municipality to pick up passengers in any participating municipality, including Oshawa, and transport them to any destination.
The following municipalities have approved an intermunicipal exemption: Oshawa, Pickering, Ajax, Whitby, Clarington, and Uxbridge.
The change is designed to increase the availability of accessible transportation by giving drivers more opportunities to accept fares across the region. Under the new rules, the exemption applies only to accessible taxicabs and vehicles must hold a valid taxicab licence from a Durham Region municipality while continuing to meet all safety and accessibility standards. Trips must begin in a municipality that has adopted the intermunicipal exemption.