Contact Us

The City of Oshawa is part of a regional system of municipal government consisting of two tiers. The first tier is the regional level and the second tier is the municipal level.

The City of Oshawa provides local scale services such as:

• Building permits and inspections
• Civil marriage ceremonies
• Committee of Adjustment
• Commissioner of Oaths
• Curbside collection of garbage bags, green bin materials, and yard waste (seasonal)
• Fire protection and prevention
• Licensing - business, lottery, marriage, pet, residential rental housing, and taxicab
• Maintenance and snow clearing on City roads
• Parking and By-law enforcement
• Parks and Recreation
• Property standards
• Sidewalk maintenance

For more information on the services provided by the City, contact Service Oshawa.

The Region of Durham operates as a broader scale of government, providing services such as:

• Fire hydrants and maintenance, including snow clearing
• Maintenance and snow clearing on Regional roads
• Police services
• Public health
• Sewer back-ups and plugged sewer lines
• Social services
• Traffic signals and controls on Regional and City roads
• Transit and specialized transit services
• Water and watermain breaks

For more information on the services provided by the Region, contact the Region of Durham

The Government of Ontario provides services such as:

• Birth certificates
• Driver's licences
• Maintenance and snow clearing on highways
• Marriage certificates

For more information on the services provided by the Government of Ontario, contact Service Ontario.

The Government of Canada provides services such as:

• Canada Pension Plan
• Employment Insurance
• Old Age Security Pension
• Passports

For more information on the services provided by the Government of Canada, contact Service Canada.

• We will endeavour to meet or exceed customers' expectations in the most cost effective manner.
• We will be advocates for customers and ensure they are treated fairly and with courtesy and respect.
• Staff assisting our customers will be knowledgeable and have the tools necessary to ensure prompt and accurate service.
• We will work to ensure the integration of services for our customers with disabilities.
• We will ensure the security of customers' personal information.
• Customers will be advised when to expect a decision or response.
• We will acknowledge any mistakes made and take corrective measures.

• Responses within a reasonable amount of time
• Accurate information
• Fair and consistent treatment
• Staff who are polite and respectful
• Fair consideration towards any request

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