activeOshawa Registered Programs

 Full refunds will be issued in the following cases:

• The course is cancelled by Recreation Services before the start date.
• The participant withdraws at least 7 days before the course starts.

Partial refunds will be issued in the following cases:

General courses:

• If Recreation Services cancels the course or removes a participant after the course starts, a pro-rated refund will be given based on the number of cancelled/removed classes.
• Withdrawals made less than 7 days before the course starts will be charged 20% of the course fee.
• Withdrawals before the second class will receive a prorated refund and be charged 20% of the course fee for the remaining classes.
• Withdrawals for medical reasons, supported by a doctor's note, will receive a full or pro-rated refund based on the number of classes attended

Camps and leadership courses:

• If Recreation Services cancels the course or removes a participant after the course starts, a pro-rated refund will be issued based on the number of cancelled/removed classes.
• Withdrawals made 4 to 6 days before the course starts will be charged 20% of the course fee.
• Withdrawals for medical reasons, supported by a doctor's note, will receive a full or pro-rated refund based on the number of classes attended.

No refunds will be issued in the following cases:

General courses:

• Withdrawals made after the second class.

Camps and leadership courses:

• Withdrawals made less than 4 days before the course starts.

All program participants must be the minimum age for the program by the program start date. A parent or legal guardian must register participants under the age of 18.

If you cannot attend a class, make-up classes will not be offered and a refund will not be given.

The City of Oshawa reserves the right to cancel, postpone or combine classes, limit or increase registration, and change the time, location or instructor.

Programs may not run if there is low registration, or circumstances beyond our control. If this situation occurs, you may transfer free of charge to another program (subject to availability) or receive a full credit or refund.

Please visit activeOshawa Online to see the most up-to-date program information.

The total program fee is due at the time of registration. Cash, debit, Visa, American Express, MasterCard, and cheques payable to the City of Oshawa are accepted methods of payment.

Any program for participants ages 14 years and older is H.S.T. taxable.

All fees in the activeOshawa Guide include material fees, award fees, and applicable taxes. When completing your registration online, the total program fee, including taxes, will appear at checkout. All fees are subject to change. When discrepancies in fees appear, the registration system will be taken as the correct fee.

Program registrations after the first day of the program will have program fees pro-rated.

A $50 administration charge is applied to your account for any payments returned by your bank. You will be required to provide an alternative method of payment for your program fee. You will not be able to complete any further purchases until we receive your repayment.

Oshawa community members may be eligible to receive financial assistance based on annual income to assist with the cost of participation in our programs. The Access to Recreation - Recreation Subsidy Program offer a variety of financial assistance programs. Verify your eligibility by contacting a Supervisor at a recreation facility.

To receive financial assistance for a program, registration must be completed in person at an eligible recreation facility.

Visit our assistance and support webpage for more information about the Access to Recreation Program.

Interest charges will apply to any outstanding balance that is 30 days overdue, determined by the invoice date. Interest charges are at a rate of 1.25% monthly and are applied to the overdue invoice on the first day of each month until full payment is received.

All participants are expected to show respect for all people and property while attending a City of Oshawa program. Please report any incidents and concerns to staff.

Coarse language, bullying, non-compliance, aggressive or inappropriate behaviour is not permitted. These behaviours will be documented and reported and may result in the removal of a participant from the program.

All staff are carefully selected based on their program/professional experience, leadership skills, enthusiasm and sound judgment.

Qualifications include:

• Extensive pre-program training
• Valid certificate in First Aid and CPR
• Satisfactory Police Vulnerable Sector Check

No, participants must be the correct age at the start of their registered program. For example, if a program begins on July 4 and the minimum age required is five, the child must be five on July 4. If the child does not turn five until July 11, they are not eligible for the program.

Visit a recreation facility for a complimentary swim assessment before registration day or contact Service Oshawa at 905-436-3311 to connect with an Aquatic Coordinator.

Swim assessments are available at:

• Camp Samac Outdoor Pool, Centennial Pool and Donevan Recreation Complex Pool during fun swims and public swims
• Delpark Homes Centre Pool and South Oshawa Community Centre Pool during fun swims only

Find our swimming schedule on activeOshawa Online.

To register your child for a program, you must first add them to your family group account. If this process is not completed, you will not be able to register your child for a program. Learn how to add family members to your account at activeOshawa Online Help.