Service Oshawa - Connecting You to Your City!

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The City of Oshawa is committed to providing quality customer service to residents, businesses and visitors. Service Oshawa is your one stop customer service centre.

Service Oshawa icon Access to submit many common service requests.

Visitors can choose whether they want to wear a mask indoors in City facilities. Please respect everyone’s personal choice; any harassment or abuse toward a staff member or visitor will not be tolerated.

Visitors are still required to adhere to posted signage and self-screen prior to entering City facilities. Health and safety protocols remain in place, including enhanced cleaning and disinfecting and physical barriers like plexiglass dividers.

Service Oshawa: Our in person counters are now open to the public Monday to Friday - 8:30 a.m. to 4:30 p.m.
Customer Service Representatives will continue to be available to customers by telephone, live chat, and email during regular operating hours: Monday to Friday - 8:00 a.m. to 6:00 p.m. and Saturday - 9:00 a.m. to 1:00 p.m.
- Phone: 905-436-3311 or 1-800-667-4292
- Live Chat
- Email: [email protected]
Please note: Durham Region Transit (DRT) passes are not available until further notice. To purchase tickets please visit DurhamRegionTransit.com

Customer service representatives are available to:

Provide information on City services and programs
Respond to questions or concerns
Record requests for service, compliments and complaints
Receive your feedback
Accept payments and program registrations and issue permits
Language translation is available over the phone and in person in over 150 languages

If you have a request that we can't respond to, we'll find the person who can.

Customer Service Standards

Guiding principles

We will endeavour to meet or exceed customers' expectations in the most cost effective manner.
We will be advocates for customers and ensure they are treated fairly and with courtesy and respect.
Staff assisting our customers will be knowledgeable and have the tools necessary to ensure prompt and accurate service.
We will work to ensure the integration of services for our customers with disabilities.
We will ensure the security of customers' personal information.
Customers will be advised when to expect a decision or response.
We will acknowledge any mistakes made and take corrective measures.

Customers can expect

To receive responses to their needs within a reasonable amount of time.
To be given accurate information.
To be treated in a fair and consistent manner.
To be greeted by staff who are polite and respectful.
To feel fair consideration was given to any request.

How to reach us during business hours:

Regular operating hours: Monday to Friday - 8:00 a.m. to 6:00 p.m. and Saturday - 9:00 a.m. to 1:00 p.m.
- Phone: 905-436-3311 or 1-800-667-4292
- Live Chat
- Email: [email protected]
Service Oshawa Online
Online Occasional Use Parking Permits
Twitter: @oshawacity
Fax: 905-436-5642

Service Oshawa - Connecting You to Your City!

Customer service representatives are available to:

Guiding principles

Customers can expect

How to reach us during business hours:

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