Service Oshawa - Connecting You to Your City!

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The City of Oshawa is committed to providing quality customer service to residents, businesses and visitors. Service Oshawa is your one stop customer service centre.

Service Oshawa icon Access to submit many common service requests.

Hours of operation
As of Monday, August 10, City Hall will reopen to the public by appointment only for many City services. To book an appointment, please call Service Oshawa at 905-436-3311 during regular operating hours (8:30 a.m. - 4:30 p.m., Monday to Friday). We encourage community members to continue to access City services online.

Public health protocols will be implemented, including screening upon entry to City Hall and plexiglass barriers installed at front counters. Community members requiring in-person service at City Hall are asked to:

- Enter and exit through the main entrance (located across from the Robert McLaughlin Gallery and adjacent to the Arts Resource Centre)
- Upon entering, wait to respond to screening questions and provide contact information
- Wear a mask or face covering (with the exception of those who have health, respiratory and sensory issues, various disabilities; are unable to remove the mask without assistance; and children under the age of two)
- Maintain physical distancing from others and adhere to physical distancing markers
- Follow directional arrows located on the floor
- Use hand sanitizer when entering and exiting the building
- Sign out when exiting the building

Please Note: Durham Region Transit (DRT) passes are not available until futher notice. To purchase tickets please visit DurhamRegionTransit.com

Customer service representatives are available to:

Provide information on City services and programs
Respond to questions or concerns
Record requests for service, compliments and complaints
Receive your feedback
Accept payments and program registrations and issue permits
Language translation is available over the phone and in person in over 150 languages

If you have a request that we can't respond to, we'll find the person who can.

Customer Service Standards

Guiding principles

We will endeavour to meet or exceed customers' expectations in the most cost effective manner.
We will be advocates for customers and ensure they are treated fairly and with courtesy and respect.
Staff assisting our customers will be knowledgeable and have the tools necessary to ensure prompt and accurate service.
We will work to ensure the integration of services for our customers with disabilities.
We will ensure the security of customers' personal information.
Customers will be advised when to expect a decision or response.
We will acknowledge any mistakes made and take corrective measures.

Customers can expect

To receive responses to their needs within a reasonable amount of time.
To be given accurate information.
To be treated in a fair and consistent manner.
To be greeted by staff who are polite and respectful.
To feel fair consideration was given to any request.

How to reach us during business hours:

Phone: 905-436-3311 or 1-800-667-4292
In person: 50 Centre St. S., Oshawa
Live Chat is available:
- Monday to Friday - 8:30 a.m. to 4:30 p.m.
Email: [email protected]
Online Service Request Form
Online Occasional Use Parking Permits
Twitter: @oshawacity
Fax: 905-436-5642

Service Oshawa - Connecting You to Your City!

Customer service representatives are available to:

Guiding principles

Customers can expect

How to reach us during business hours:

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