Service Oshawa - Connecting You to Your City!

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The City of Oshawa is committed to providing quality customer service to residents, businesses and visitors. Service Oshawa is your one stop customer service centre.

Service Oshawa icon Access to submit many common service requests.

Oshawa City Hall is open by appointment only for the following services: Service Oshawa, Municipal Licensing Services, Property Tax Services and Building Services.

Individuals who have a medical or religious exemption from wearing a mask or face covering must advise staff in advance of their appointment or when requesting an appointment. This provides staff the opportunity to provide an alternative to in-person service, where possible; if an alternative option is not possible, necessary arrangements will be made to serve you.

Community members can continue to do business with the City online or over the phone. Residents can submit many common requests and report issues through Service Oshawa online. Additional online applications and payment options are available through our online services.

Service Oshawa: Customer Service Representatives will continue to be available to customers by telephone, live chat, and email during regular operating hours: Monday to Friday - 8:30 a.m. to 4:30 p.m.
- Phone: 905-436-3311 or 1-800-667-4292
- Live Chat
- Email: [email protected]
Please note: Durham Region Transit (DRT) passes are not available until further notice. To purchase tickets please visit DurhamRegionTransit.com

Customer service representatives are available to:

Provide information on City services and programs
Respond to questions or concerns
Record requests for service, compliments and complaints
Receive your feedback
Accept payments and program registrations and issue permits
Language translation is available over the phone and in person in over 150 languages

If you have a request that we can't respond to, we'll find the person who can.

Customer Service Standards

Guiding principles

We will endeavour to meet or exceed customers' expectations in the most cost effective manner.
We will be advocates for customers and ensure they are treated fairly and with courtesy and respect.
Staff assisting our customers will be knowledgeable and have the tools necessary to ensure prompt and accurate service.
We will work to ensure the integration of services for our customers with disabilities.
We will ensure the security of customers' personal information.
Customers will be advised when to expect a decision or response.
We will acknowledge any mistakes made and take corrective measures.

Customers can expect

To receive responses to their needs within a reasonable amount of time.
To be given accurate information.
To be treated in a fair and consistent manner.
To be greeted by staff who are polite and respectful.
To feel fair consideration was given to any request.

How to reach us during business hours:

Regular operating hours: Monday to Friday - 8:30 a.m. to 4:30 p.m.
- Phone: 905-436-3311 or 1-800-667-4292
- Live Chat
- Email: [email protected]
Service Oshawa Online
Online Occasional Use Parking Permits
Twitter: @oshawacity
Fax: 905-436-5642

Service Oshawa - Connecting You to Your City!

Customer service representatives are available to:

Guiding principles

Customers can expect

How to reach us during business hours:

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