Service Oshawa

Connecting you to your City!

The City of Oshawa is committed to providing quality customer service to community members, businesses and visitors. Service Oshawa is your one stop customer service centre.

Make a service request - Our online portal is open 24 hours a day, 7 days a week

Contact Service Oshawa

Service Oshawa is open Monday to Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 1 p.m.
City Hall departments operate Monday through Friday 8:30 a.m. to 4:30 p.m.

Phone: 905-436-3311 or 1-800-667-4292
In person: Main floor of Oshawa City Hall at 50 Centre St. S. Visitors must enter through the main entrance on the south side of the building, across from the Robert McLaughlin Gallery or the Courtyard Entrance adjacent to Centre St. All other entrances are not open to the public.
Live Chat: Reach a Service Oshawa representative during our hours listed above, using our Live Chat feature.
Email: [email protected]
Fax: 905-436-5642
Drop box: Located outside the Main Entrance at the south side of City Hall, across from the Robert McLaughlin Art Gallery.
All items dropped off after 1:30 p.m. Monday to Friday and anytime on Saturday, Sunday and Holidays will be processed the following business day. If your payment and/or documents are time sensitive they may be considered late if deposited in the drop box after 1:30 p.m. on the due date, resulting in late fees.

Contact an employee

To contact an employee, dial 905-436-3311 and provide their name. For email communication, most City of Oshawa email addresses follow this format: first initial then last [email protected] (e.g., [email protected]).

More resources and Government Services

Connect with local community services

Find your Member of Parliament (M.P.)
Find your Member of Provincial Parliament (M.P.P.)
Find a member of Oshawa City Council

Learn about the roles and responsibilities of the different levels of government in Oshawa.

Municipal

The City of Oshawa is part of a regional system of municipal government consisting of two tiers. The first tier is the regional level and the second tier is the municipal level.

The City of Oshawa provides local scale services such as:

Building permits and inspections
Civil Marriage Ceremonies
Commissioner of Oaths
Curbside collection of garbage bags, green bin materials and yard waste (seasonal)
Fire protection and prevention
Licensing - business, lottery, marriage, pet, residential rental housing and taxicab
Maintenance and snow clearing on City roads
Parking and By-law enforcement
Parks and Recreation
Property standards
Sidewalk maintenance

For more information on the services provided by the City, contact Service Oshawa.

Regional Municipal

The Region of Durham operates as a broader scale of government, providing services such as:

Fire hydrants and maintenance, including snow clearing
Maintenance and snow clearing on Regional roads
Police services
Public health
Sewer back-ups and plugged sewer lines
Social services
Traffic signals and controls on Regional and City roads
Transit and specialized transit services
Water and watermain breaks

For more information on the services provided by the Region, contact the Region of Durham.

Provincial

The Government of Ontario provides services such as:

Birth certificates
Driver’s licences
Maintenance and snow clearing on highways
Marriage certificates

For more information on the services provided by the Government of Ontario, contact Service Ontario.

Federal

The Government of Canada provides services such as:

Canadian Pension Plan
Employment Insurance
Old Age Security Pension
Passports

For more information on the services provided by the Government of Canada, contact Service Canada.

As a lower-tier municipal government, the City of Oshawa collects property taxes for not only itself, but also on behalf of the Regional Municipality of Durham (an upper-tier municipality) and the Province of Ontario. Learn more about the breakdown of your property taxes on the Budget webpage.

Service Oshawa can:

Provide information on City services and programs
Respond to questions or concerns
Record requests for service, compliments and complaints
Receive your feedback
Accept payments and program registrations and issue permits
Language translation is available over the phone and in person in over 150 languages

If you have a request that we cannot respond to, we will find someone who can. Select the Translate button at the top of any page on our website to translate the page.

Customer Service Standards

Guiding principles

We will endeavour to meet or exceed customers' expectations in the most cost effective manner.
We will be advocates for customers and ensure they are treated fairly and with courtesy and respect.
Staff assisting our customers will be knowledgeable and have the tools necessary to ensure prompt and accurate service.
We will work to ensure the integration of services for our customers with disabilities.
We will ensure the security of customers' personal information.
Customers will be advised when to expect a decision or response.
We will acknowledge any mistakes made and take corrective measures.

Customers can expect

Responses within a reasonable amount of time
Accurate information
Fair and consistent treatment
Staff who are polite and respectful
Fair consideration towards any request

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